FAQS

SAMPLES

Can I receive swatches? How?

Yes, you can order up to 10 swatches for free (you will only pay for the shipping costs). In order add a free swatch to your shopping cart, all you have to do is:

 

1.Click on the fabric of which you wish to order a swatch

2.When on the chosen fabric’s page, you should click on “order free swatch”

3. Now you should click on the add to cart button

How many free swatches can I receive per order?

You can receive up to ten free swatches per order.

SHIPPING

When will I receive my order?

The average period between the placing of an order and its shipping is one week. Once the order is shipped you will be automatically notified with the shipping tracking code/number.

Can you ship directly to the factory?

We ship worldwide. However, the shipping costs to some countries are variable and, for this reason, they are not automatically set up in the shipping stage of the purchase process on our site. Please see below a list of the countries that are featured in our checkout process. If your country does not appear on the list, please contact us via email and we will quote the shipping to your location.


Albania

Andorra

Anguilla

Antigua & Barbuda

Argentina

Aruba

Australia

Austria

Bahamas

Bahrain

Barbados

Belarus

Belgium

Belize

Bosnia & Herzegovina

Bulgaria

Canada

Cook Islands

Croatia

Cyprus

Czechia

Denmark

Estonia

Finland

France

Germany

Germany

Greece

Greenland

Hungary

Iceland

India

Ireland

Israel

Italy

Jordan

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Montenegro

Netherlands

New Zealand

North Macedonia

Norway

Poland

Portugal

Romania

Russia

Saudi Arabia

Serbia

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Tunisia

Turkey

Ukraine

United Arab Emirates

United Kingdom

United States

What are the shipping costs?

The shipping fees are automatically calculated in the checkout process. The costs are calculated based on your address, the weight of your package and its size. So after you have added the fabrics you wish to purchase to your shopping cart, you should go to your cart by clicking on the cart icon on the top right hand side of our website. On the cart page, you should click on the “checkout” button. After you add your address, click on “continue to shipping button” and you will see the cost of shipping.

FINDING THE RIGHT FABRIC FOR YOU

How can I know if a fabric is in stock?

All the fabrics that are displayed as available on our site are in stock, unless, in the product page, specific colors are crossed out. If a fabric is not in stock, our system will automatically set it as unavailable.

LARGER PURCHASES

Do you give any discounts for wholesale purchases?

Our website automatically applies discounts according to the number of meters of a fabric you add to your shopping cart. You can see the discount table below the “add to cart” button in each product page.

What are the conditions for wholesale purchases?

It’s easy to make wholesale purchases with FabricSight. In every product page, you can see a table with our quantity based discounts. Please note that if you are in the EU and you don’t have a valid VAT number, you will need to pay VAT according to your country’s rate.

WASHING AND CARING

How can I know the washing instructions for each fabric?

We are currently working on having this information on each product page. If you have specific questions, please contact us at service@jiovancefabric.com

CUSTOMIZATION

I want to buy a fabric in my own color. Is it possible?

Some of our fabrics are available for custom dyeing. Such orders require specific MOQs and production lead times. For further information, please consult our experts.

TAXATION

I don’t have a VAT number. Can I make a purchase?

Yes, you can purchase without VAT number, but if you are in the EU, the VAT will be applied over the fabric price. If you are outside the EU, no EU VAT will be applied.

I have a VAT number, but I’m not sure if it’s valid. How can I know for sure?

SMALL PURCHASES

We are a small brand/company and we would like to purchase a small quantity of fabric. Can you supply small quantities of fabric?

Yes, FabricSight was actually created for you. Our main goal is to supply high quality fabrics with no minimum order quantity at fair prices.

Will you provide the specific certifications of the fabrics I purchase?

Yes, you can request the certificates from our team by contacting us via email and we will service@jiovancefabric.com  you the certificates related to the fabrics that you purchased.

PAYMENT

What payment methods do you accept?

We accept Visa, Mastercard and American Express credit cards, Paypal, iDeal and Bancontact. Orders over 600 € can be paid for via bank transfer. If this is the case, please contact our team at service@jiovancefabric.com in order to receive the commercial invoice with our bank details.

Frequently asked question

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